33kv Privacy Policy — How We Protect Your Data
Your privacy is our priority. This page clearly explains how 33kv collects, uses, stores, and protects the personal information of our Malaysian users.
Updated: January 2026 | Version: 1.4
What Information Do We Collect?
When you register and use the 33kv platform, we collect several categories of information to ensure our services run properly and securely:
- Account Information: Full name, date of birth, phone number, email address, and encrypted password collected at registration.
- Device & Browser Information: Device type, operating system, browser version, IP address, and other technical data collected automatically when you access our platform.
- Payment Information: Transaction details in MYR (RM), payment methods used (FPX, e-wallet, etc.), masked bank account numbers, and deposit and withdrawal records. We do not store full credit card numbers.
- Usage Data: In-platform activity records, including games played, markets selected, session duration, and access frequency.
- Cookies: Session data, language preferences, display settings, and website performance tracking information collected via technical cookies.
We only collect information that is strictly necessary for platform operations and do not request irrelevant personal data.
How Is Your Information Used?
All information collected by 33kv is used solely for legitimate and specific purposes. The following are the primary purposes for which your data is used:
- Processing account registrations and verifying user identities to ensure platform security.
- Enables access to all 33kv services, including games, Sports Betting, and financial transactions in RM.
- Processing deposits and withdrawals accurately and securely through local Malaysian payment channels.
- To reach out to users regarding account updates, transaction confirmations, and important security alerts.
- Analysing usage patterns to improve overall platform performance and user experience.
- To comply with applicable legal and regulatory requirements in Malaysia, including those related to fraud prevention and anti-money laundering.
33kv does not use your personal data for third-party advertising purposes without your consent.
Cookies, Tracking & Data Storage
Cookie Policy
The 33kv platform uses cookies to enhance functionality and improve the user experience. The cookies we use include:
- Session Cookies: Required to maintain your login during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings and display preferences for a smoother experience on your next visit.
- Analytical Cookies: Used internally to understand how users interact with the platform and identify areas for improvement.
You can manage cookies through your browser settings. However, some core platform features may not function properly if essential cookies are disabled.
Data Storage & Security
All personal data and transaction information is stored on servers protected with industry-standard SSL encryption. Access to the user database is restricted to authorised 33kv personnel only and is subject to strict access controls. Your financial data in RM is handled in accordance with recognised local payment security standards.
Sharing Information with Third Parties
33kv does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited circumstances where certain information may need to be shared:
- Payment Processors: Required transaction details will be shared with approved payment service providers (such as FPX and e-wallet operators) solely for the purpose of processing your RM deposits and withdrawals.
- Legal Requirements: If directed by a court, law enforcement authorities, or a Malaysian government agency through a valid order, we may be required to disclose certain information.
- Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities for investigation purposes.
In all of the above cases, information sharing is limited strictly to what is necessary and carried out in accordance with applicable Malaysian law.
Your Rights as a 33kv User
As a 33kv platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information in your account is inaccurate or outdated, you may update it directly through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to the minimum record retention requirements mandated by Malaysian law. Requests can be submitted via our support email.
- Right to Restrict Processing: Under certain circumstances, you have the right to request that the processing of your data be temporarily restricted while a dispute or review is in progress.
To exercise any of the above rights, please contact the 33kv support team at: [email protected]. We will respond to your request within 14 business days.
General enquiries about this privacy policy may also be directed to FAQ page us.
Policy Changes & How to Contact Us
33kv reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Registered users will be notified of any significant changes via email or an in-platform notice.
The date of the last update will always be displayed at the top of this page. Continued use of the 33kv platform after any policy changes is considered acceptance of the updated policy.
For any enquiries, concerns, or complaints regarding your privacy and data protection on the 33kv platform, please contact us:
- Email: [email protected]
- Response time: Within 14 business days from the date the request is received.
You may also visit Terms & Conditions page us to fully understand the terms governing the use of the 33kv platform.
Your Account, Your Privacy
Register with confidence. Your data is fully protected by 33kv's security system, built specifically for users in Malaysia.